Support
Support
Stuck, missing a purchase, or found a bug? Start here. If your answer isn’t below, email us.
Inkube
How do I restore my purchases?
Open Settings in Inkube and tap Restore purchases, or tap it at the bottom of the Shop. Use the same Apple Account you bought with.
Will my progress move to a new phone?
If iCloud is on for Inkube, your progress is kept in your iCloud. Sign in with the same Apple Account on the new phone and it follows you.
How do I remove the ads?
Buy Remove Ads or Premium in the Shop. Either one-time purchase ends the ad breaks between games for good. The optional rewarded ads, such as free drops, stay if you want them.
When does Daily Ink change?
At midnight UTC, for everyone at the same time.
How do I start over?
Settings has Reset progress. It clears your boards, drops and quests on this device and in iCloud. If Inkube is also on other devices with the same Apple Account, they bring your progress back, so to start over everywhere, delete Inkube from those devices first, then reset.
How do I change my ad privacy choices?
Before Inkube requests any ads, it asks for the choices that apply to you. In the European Economic Area, the UK and Switzerland, Google’s consent message comes first: to change your choice, open Settings in Inkube and tap Privacy choices, under Privacy & support; the row is there wherever Google’s consent or privacy-choices message applies. Then, unless you declined Google’s consent message or iOS doesn’t let apps ask on your device, iOS asks whether Inkube may track you, which lets Google personalize ads with your device’s advertising identifier: to change that answer, tap Tracking under Privacy & support, which opens Inkube’s page in the iOS Settings app, or go to Settings → Privacy & Security → Tracking. Whatever you answer, Google can also personalize ads from your activity in this developer’s apps (in those three regions only with your consent): Google says you can turn that off from an ad, with its small icon and then Ad options. Ads keep coming, and the game works the same, whatever you choose. The privacy policy has the details.
How do I report an ad?
Open Settings in Inkube and tap Report an ad, under Privacy & support. It opens an email to us with a few questions about the ad, and you can change anything before you send it. A screenshot of the ad helps.
Lighthouse
How do I restore my purchases?
Open the Shop in Lighthouse and tap Restore purchases. Use the same Apple Account you bought with.
Will my progress move to a new phone?
Your islands are saved on your device. Progress doesn’t yet move between phones — iCloud sync is coming, and this page will say so when it ships.
How do I remove the ads?
Buy Remove ads in the Shop. It’s a one-time purchase that removes the ads between islands; optional rewarded ads stay available if you want them.
Can I see the regions without relying on colour?
Yes. Turn on Island patterns in Settings.
How do I change my privacy choices?
When Lighthouse shows ads in the EU and the UK, it asks for your choice first. The privacy policy explains that choice and how to change it. Lighthouse never asks to track you across other apps.
How do I start over?
There’s no way to reset your progress in Lighthouse yet. It’s coming to Settings, and it will clear your islands, coins and streak on this device and in iCloud.
Your data
You can ask us what data we hold about you, and ask us to correct or delete it. Email us from the address you'd like the answer sent to, and tell us which game it's about. Most of your game data never reaches us: see each game's privacy policy for what it uses and how to reset it.